Frequently asked questions

Which size should I choose?
Each product has a size guide with bust, waist and hip measurements. We recommend measuring yourself and comparing with the chart. If you are between two sizes, email us at info@eleonoreparis.com and we will help you.
When will my order be shipped?
We prepare your order within 1 to 3 business days. As soon as it ships, you will receive a confirmation email with your tracking number.
What shipping options are available?
We ship to Spain and France with tracking. Usual delivery time is 5 to 10 business days. You will see the exact shipping cost before paying.
Where is my order?
You can track your order with the link in your shipping email or from your account. If you have any questions, email us at info@eleonoreparis.com.
What is your return policy?
You have 30 days from receiving your order to return it. Items must be unworn and with their tags. Email us at info@eleonoreparis.com and we will guide you.